Refund policy

Subscriptions are sold through Paddle, our authorised reseller, acting as Merchant of Record. Paddle takes the payment, and Paddle makes any refund.

Refunds are requested by email, at danutfotache@gmail.com, within 14 days of the payment date. Write from the account's address and name the company or its CUI, so we can find the payment.

The request is assessed under Paddle's refund policy: www.paddle.com/legal/refund-policy. An approved refund is made by Paddle, to the payment method used. You can also contact Paddle directly, through paddle.net.

A full refund ends the subscription at once: paid access stops and the account moves to the Free plan. A partial refund does not end the subscription.

No refunds are given after 14 days from payment, except where the law requires it.

You may cancel a subscription at any time. Cancelling stops future renewals; access stays active until the end of the period already paid for. The remaining period is not refunded pro rata, for monthly or for annual subscriptions.

If we stop providing the Service or the plan you pay for, we refund the unused part of the amount paid in advance.

Free trial access involves no payment, so there is nothing to refund.

For any question about a payment or a refund you can write to us at the address below.